How will my order be shipped?
All orders are shipped via Australia Post with tracking.
Standard shipping $7
Express shipping $12
When will my order be shipped?
We ship on all business days and all orders submitted before 12pm AEST will be processed on the same day. Orders submitted after this time will be processed the next day. Please note that our warehouse is closed on all Australian public holidays and shipment will occur the next business day following. Please also note that during times of high order volume (sales, new product launches, new collection launches etc) this shipment time will be extended.
How long will my order take to arrive?
Domestic orders shipped within Australia usually take 2-5 business days to arrive when shipped via regular post. Express shipping orders will arrive the next day. Please follow the delivery of your shipment via the Australia Post tracking number that we provide you with via email.
Incorrect Addresses & Unclaimed Parcels
Please be sure to double check your address when submitting your order as we ship to the exact address that is provided. If your parcel is returned to us due to incorrect delivery information you will be required to pay a reshipment fee to have your parcel delivered a second time. We are sorry but addresses are unable to be changed once your payment has been made.
Please contact us within 5 business days if you parcel arrives damages, so we can get in contact with our courier and delivery agents. Please photograph and keep all of the packaging, as the courier company will request to see evidence of damaged goods. Our friendly customer service team will assist you through this process.
What is your return and exchange policy?
Nikkia Joy Cosmetics take pride in its stringent quality control procedures and strives to provide our customers with only the highest quality products. If however, you are dissatisfied with your products on arrival please contact us within 10 business day via the CONTACT US page on our website and someone from our friendly customer service team will assist you ASAP. Due to hygiene reasons, we are unable to offer refunds/exchanges for change of mind returns.